RETURNS

Thank you for shopping with us

We always aim to keep our customers happy, and therefore we offer you the opportunity to return products within 8 days when you are not fully satisfied. All merchandise should be returned to IAM3F.

A refund or exchange will be proceed within 7days, though at latest 30 days after receiving the returned item(s).

Procedure


Items shall be returned properly wrapped and packed in their original packaging in unused and saleable condition with all original labels and tags attached. 

This means that used, Worn and damaged items and items with stains will not be accepted. 

Returned articles will only be accepted within 8 working days upon the delivery date. Return costs are at your own expense.

If the returned article(s) match the requirements the total value of your return will be refunded. If the returned article(s) do not meet these requirements we see ourselves obliged to recall our right to send the returns back to you and additional costs will then be at the customer’s expense. 

In case you find that an item delivered by us to you is defective you should contact Customer Service as soon as possible with a formal complaint, in which case we will, as our entire liability send a replacement delivery or, if that is not possible, issue a refund. The same applies in case you identify that a product has been damaged during transportation or you identify other deviations in the delivery, e.g. the number of items or the product model delivered is not in line with your order. In case of a return or exchange, the risk (for loss or damage during delivery) is on the customer.

Please note that our current return policy is valid only in Hong Kong and the Netherlands. Stay tuned for updates as we strive to expand our return policy to more countries in the near future.